The TRUSTe program covers only information that is collected through the Lycos Network, and does not cover information that may be collected through software downloaded from the network.
Please note that the Lycos Network contains links to other sites and occasionally allows other sites to be co-branded with the Lycos name. Web sites that are linked to Lycos Network sites or carry the Lycos brand for co-branding or marketing purposes may have privacy policies which differ from that of the Lycos Network.
- What information of yours does the Lycos Network collect?
- What organization is collecting the information?
- What are "cookies" and "Web beacons" and how does Lycos use them?
- How does the Lycos Network use the information?
- With whom does the Lycos Network share the information that is collected?
- How can you access or edit your information?
- What are the policies concerning advertising on the Lycos Network?
- What is the opt-out policy for the Lycos Network?
- What types of security procedures are in place to protect against the loss, misuse or alteration of your information?
- How does the Lycos Network comply with the Children's Online Privacy Protection Act (COPPA)?
- What are the policies concerning software downloads?
- Where is personally-identifiable information stored and processed?
- What you can do to better protect yourself on the Internet?
What information of yours does the Lycos Network collect?
Our goal is to become your favorite Internet destination by providing the information, services, and product offerings that are most relevant to you. To achieve this goal, the Lycos Network must collect information so we can understand what makes you different from its millions of other unique users. While you are not required to register for any services on the Lycos Network, some Products and Services may not function properly or may not be accessible unless you do.
Information collected online is usually defined as being either anonymous or personally identifiable.
- Lycos collects anonymous information, which refers to data that cannot be tied back to a specific individual. For example, Lycos collects some information each time a visitor comes to a Lycos Network site so we can improve the overall quality of the visitor's online experience. Lycos collects the visitor's IP address, referral data (e.g., the Internet address of the last Web page visited by a user before clicking over to a Lycos Network site), and browser and platform type (e.g., an Explorer browser on a Microsoft platform). Lycos also collects aggregate search terms from its HotBot and Lycos search services. Lycos collects this user information for purposes of internal reporting, product monitoring, product improvement, and targeted advertising. In addition, Lycos collects your responses to online surveys displayed on the Lycos Network; these anonymous and optional surveys will seek your opinions about the Products and Services or the advertisements displayed on the Lycos Network. You do not have to register with the Lycos Network before we can collect this anonymous information.
- Personally identifiable information refers to data that tells us specifically who you are, such as your name and postal address. Lycos collects personally identifiable information in the following ways from different parts of its network of Web sites:
- Lycos Network Registration: When you register to use one or more Products or Services on the Lycos Network, you may provide Lycos with such information as your name, postal address, ZIP Code, email address, birth date, gender, telephone number, occupation, marital status or other information. While not all of this data is required for our services to function, we are better able to customize your experience if you volunteer complete and accurate information. Users who complete the registration process are given a Lycos Network ID and can take full advantage of the many offerings across the Lycos Network.
- Other Registration: In addition to registration for various Products or Services on the Lycos Network, we may ask you for personally identifiable information at other times, including when you enter a sweepstakes, contest or promotion sponsored by the Lycos Network. As described below, our co-brand partners also may ask for personally identifiable information. If you register for premium or subscription services, we will ask for a valid credit card number. If you choose not to provide the requested information, the Lycos Network may not be able to offer you some of the personalized services that depend on this type of information to function.
- Correspondence: If you contact the Lycos Network, we may keep a record of that correspondence. We do not collect any email addresses of those who communicate with the Lycos Network via email. We use the information provided so that we may respond to the email.
Lycos reserves the right to collect certain information and store it in connection with your account. This information includes information about the different sites that you visit within the Lycos Network as well as the time and frequency at which you visit them. This information also includes the content that you transmit or post on the Lycos Network. For further information about Lycos's policy on maintaining transmitted or posted content, please see the Lycos Network Terms and Conditions.
What organization is collecting the information?
When you register for a service within the Lycos Network, that information is generally collected and maintained solely by Lycos unless specifically stated otherwise at the point of collection. If data is collected and/or maintained by any company other than Lycos, we will tell you at the point of collection. If you do not want to share your information with that company, you can choose not to use that service.
Lycos runs many promotions and sweepstakes across its Network. These promotions may be sponsored or co-sponsored by third-party companies. Data collected during a promotion is typically shared with the sponsor or co-sponsor. Lycos will inform you at the point of collection whether or not we are sharing your personal data as a result of your participation in a promotion or sweepstakes. If you do not want to have the Lycos Network share your data, you can choose not to participate in the promotion or sweepstakes.
What are "cookies", "Web beacons" and "Social Media Widgets" and how does Lycos use them?
In addition to the personally identifiable information that Lycos actively collects when you register, we also collect anonymous information passively using cookies and Web beacons. This technology plays an important role in making the Internet work, but there is much confusion among Internet users about what cookies and Web beacons are and how they are used.
A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the Web site. This unique number identifies your Web browser to our computer system whenever you visit one of the sites in the Lycos Network. A cookie will not allow a Web site to learn any personally identifiable information (such as your real name and address) that you have not otherwise disclosed.
- Allow us to deliver products and services more efficiently. By storing certain registration and preference information on cookies or associating cookies with registration, preference or profile information stored on our computers, we can deliver products and services that use such information more quickly and efficiently for more users. This information is normally saved in an encrypted form that only Lycos can interpret.
- Prevent others from using your account. On some Lycos Network sites, cookies help us efficiently determine that only one user is logged on under the same member name at a time.
- Measure statistics such as audience size and traffic patterns. This information is only collected in aggregate form and will not be linked to your personally identifiable information.
Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that Lycos may place on Web pages and within Web-based email newsletters that we send. Working in conjunction with cookies, Web beacons allow Lycos to accurately count the number of unique users who have visited a specific page on the Lycos Network and the number of times those pages are displayed. We can also use Web beacons to let us know how many people opened a Web-based email newsletter. This information is only collected in aggregate form and will not be linked to your personally identifiable information.
Without cookies and Web beacons, it would be difficult for Lycos to know which services have a larger audience than others. Tracking audience size helps us to better understand when to launch new services and enhance the current offerings. Keep in mind that any image file on a Web page can act as a Web beacon. Third-party advertising networks for Lycos may use Web beacons in their advertisements.
Because Web beacons work in conjunction with cookies, you can prevent our Web beacon from collecting anonymous information by setting your Web browser to refuse all cookies or the Lycos Network cookie in particular. Web beacons are built into our Web pages, so non-functional Web beacons will continue to appear even if you refuse the Lycos Network cookie.
Third parties use flash cookies, also known as "local shared objects," on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site's settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
How does the Lycos Network use the information it collects?
Any personally identifiable information you share with Lycos when registering for Products and Services at any of our Network sites is maintained and accessible only by Lycos unless specifically stated otherwise. Lycos requests information from its users so that users can enjoy customized experiences across the Lycos Network, including personalization services, interactive communications, online games and much more. Most of these Products and Services are available to you at no cost, and Lycos displays advertisements so we can continue to provide great content and services free of charge. We can also better prepare future content based on your interests.
The following are examples of how the Lycos Network may use the information it collects:
- Lycos uses the information collected (both anonymous and personal) to personalize and enhance the content you see on the Lycos Network, such as news, stock portfolios, weather reports, sports scores, horoscopes, advertisements and more. In some cases, our Products and Services cannot work unless you have volunteered accurate information (for example, we need your valid ZIP Code to display weather conditions in your local area).
- Lycos collects anonymous data and shares it with third-party advertisers in an aggregate form. We will disclose to those advertisers the numbers of Lycos users who have certain demographic characteristics and the number of those people who have seen and "clicked" on a particular display. We will also disclose to those advertisers the overall demographics available regarding who saw and "clicked" on their advertisement. In addition, we may disclose anonymous results from online surveys to third-party advertisers or to Lycos's product and service providers. No personally identifiable information will be disclosed as part of this process.
- Lycos also uses the aggregate data to perform statistical analyses of the collective characteristics and behavior of our registered users and visitors, to measure user demographics and interests regarding specific areas of the Lycos Network, and to analyze how and where best to use our resources. Without such data, we would not know which parts of the Lycos Network are the most popular, and we would not be able to change and update the content and services appropriately. Please note that we may share this aggregate information with third-party companies.
- Lycos collects an aggregate list of search terms from its HotBot and Lycos search services. This information is collected anonymously and used primarily for the purposes of product development, monitoring, and improvement, as well as targeted advertising. Please note, however, that we may share this anonymous information with third-party companies.
- Lycos sometimes uses an individual registered user's data to "pre-populate" online forms that are displayed for the purpose of collecting additional individual data by the Lycos Network, selected third-party sites, and/or sponsors and advertisers.
- Lycos may, from time to time, use your information to contact you about changes or enhancements to Products and Services on the Lycos Network, issues regarding your account, or Lycos Network Terms and Conditions violations or suspensions.
- If you enter a sweepstakes or a contest on the Lycos Network, we will use the information you provided to contact you in the event you win.
- If you told Lycos that you were interested in receiving special offers from select Lycos clients, Lycos or third parties on Lycos's behalf (i) will send you email and postal mail about products and services that we feel may be of interest to you, and (ii) may combine information we have about you with information we obtain about you from third parties for the purpose of providing you with more appropriate products, services, and offerings. If you do not wish to participate in this program, please follow the opt-out instructions set forth in Section 8 of this policy.
- Subscription Customers: Your credit card information is used to collect your recurrent subscription fees for subscription services.
With whom does the Lycos Network share the information that is collected?
When you find goods or services through Lycos Shopping, you submit data directly to the individual merchants from whom you order goods or services. Please review carefully the privacy policies of particular merchants that you access through Lycos Shopping.
If a third party acquires, or otherwise receives in a transaction with Lycos, one or more of the Lycos Products and Services, then Lycos will transfer personally-identifiable information about users of those Products and Services to the third party. The third party will handle the Products and Services in accordance with its own policies and procedures and not in accordance with Lycos policies and procedures. You will be notified if your personally-identifiable information is transferred under these circumstances by an email sent to the email address you provided or by a posting on the site that offers the relevant Products or Services.
Lycos Domains Customers: Users of Lycos Domains will be required to designate an administrative contact and, in some instances, a technical contact for the domain names they register. Lycos will assume that the Lycos member who registers for the Lycos Domains service will serve as these contacts, although users will have the ability to designate other contacts. Lycos will disclose the name, address, phone number, fax number, and email address of the administrative and technical contacts to Lycos's domain name provider, which in turn will make such information publicly available through an online WHOIS database.
How can you access or edit your information?
The Lycos Network provides its registered users the ability to access and edit or delete the personal information in their user profiles. You can access your user profile by following these steps:
- Go directly to this page. You will receive a prompt to log in to the Network with your Lycos Network Member Name and password.
- After you log in, you will be taken to the Membership Information page, which contains your user profile. If you see a field that needs to be updated, click the appropriate Edit button.
- Make the necessary changes and click the Update button to save your changes.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
What are the policies concerning advertising on the Lycos Network?
Lycos works with third-party ad serving companies, including but not limited to, Right Media, Inc. ("Right Media"), OpenX Technologies, Inc. ("OpenX"), LiveRail, and Adap.tv. For more information about the privacy practices and policies of Right Media, OpenX, LiveRail, or Adap.tv, please click on the following links: http://info.yahoo.com/privacy/us/biz/rightmedia/details.html, http://www.openx.org/about/privacy-policy, http://www.liverail.com/privacy-policy/, http://adap.tv/policy.html
What is the opt-out policy for the Lycos Network?
You can opt out of sharing your personally identifiable information with any third-party service or content providers in any areas of the Lycos Network by choosing not to use such areas.
In addition, you may opt-opt of sharing your personally identifiable information with third-party service providers and sponsors by clearing the appropriate checkboxes at the point of initial collection. You will see these checkboxes near the bottom of the registration page.
After the point of initial collection, we offer you the ability to opt-out of receiving updates and information about new Lycos products and services, as well as direct mail offers from selected service providers and sponsors. The instructions to opt out of most Lycos Network email newsletters and direct mail communications are the same as the instructions for editing user information profiles. Simply follow these steps:
- Go directly to this page. You will receive a prompt to log in to the Network with your Lycos Network Member Name and password.
- After you log in, you will be taken to the Membership Information page, which contains your email subscriptions. Click the Edit button under the Email Subscriptions banner.
- Make the necessary changes and click the Update button to save your changes.
In addition, all Lycos Network newsletters and direct email communications have easy-to-follow unsubscribe instructions at the bottom of each email.
To remove your listing from Lycos or WhoWhere people search, please send a request to Lycos Customer Service via the feedback form here. Please provide the exact name, address and telephone number of the listing you wish to be removed. Lycos obtains listing information from Yellowbook. To remove your listing from the Yellowbook database, and to help prevent your listing from reappearing in Lycos or WhoWhere people search, please contact Yellowbook directly and request removal of your information.
If you have a question about the Lycos opt-out process that is not answered here, please send an email to firstname.lastname@example.org.
What kinds of security procedures are in place to protect against the loss, misuse or alteration of your information?
The Lycos Network has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. Lycos uses physical, electronic, and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees have access to the information you provide us. Credit card numbers used to purchase premium services are encrypted prior to transmission.
While we cannot guarantee that loss, misuse or alteration to data will not occur, we take many precautions to prevent such unfortunate occurrences.
You are ultimately responsible for the security of your Lycos Network ID and password. Please take care when using and storing them. Lycos recommends that you do not divulge your password to anyone. You should log out of your browser at the end of each computer session to ensure that others cannot access your personal information and correspondence, especially if several people have access to your personal computer or you are using a computer in a public place like a library or Internet cafe.
How does the Lycos Network comply with the Children's Online Privacy Protection Act (COPPA)?
The Children's Online Privacy Protection Act (COPPA) of 1998 provides safeguards to protect children who use the Internet by regulating the online collection of personal information from children under the age of 13. Because of these safeguards, children under 13 are not able to access or use all Products and Services on the Lycos Network. Parents of children under 13 can authorize their children to use some of our services by signing up for a Lycos Family Membership.
Parents can learn more about the Lycos Family Membership and obtain detailed answers about our compliance with COPPA by clicking here.
What are the policies concerning software downloads?
Lycos may make certain software available for download. This software may be created by Lycos or by third party licensors. The software may be programmed to access our servers and/or third party servers in order for the software to operate and in order to check for program upgrades or enhancements. From time to time, new files may be added to your computer in order to upgrade the software or add new functionality to it. These changes may occur without notice to you. If at any time you wish to uninstall the software program, you may do so by following the instructions that accompany the software. Use of the software will be governed by a separate license agreement.
Where is personally-identifiable information stored and processed?
Personal information collected by Lycos may be stored and processed in the United States or any other country in which Lycos or its agents maintain facilities. By using the Lycos Network, you consent to any such transfer of information outside of your country.
What you can do to better protect yourself on the Internet?
Know the risks.
Meeting new people in an online community (chat room, forum, newsgroup, message board, Web page, etc.) is one of the best things about the Internet, but you should always be careful about disclosing personal information such as an actual name, member name, email address, and so on. This information may be collected and used by others within the online community to send unsolicited email messages from other parties, outside the Lycos Network. Some of the messages you receive may be useful to you, but some may not. In an effort to curtail unsolicited email, Lycos blocks certain email addresses and domains from sending messages to email addresses at our domains. To request removal of your personal information from our online community, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Department of Education: Parents Guide to the Internet
Better Business Bureau (BBB)
Direct Marketing Association (DMA)
Electronic Frontier Foundation - non-profit dedicated to protecting public interest in online privacy.
Net Nanny - child safety software that filters potentially harmful Web sites
Network Advertising Initiative
Online Privacy Alliance
The Privacy Rights Clearinghouse
Questions regarding this policy should be directed to:
Lycos Privacy Site Coordinator Lycos, Inc. 52 Second Ave, 4th FL Waltham MA 02451 (781) 370-2700 (781) 370-2886 (Fax) firstname.lastname@example.org
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe, who will serve as a liaison with the Lycos Network to resolve your concerns.
Last updated June 2, 2014.